Refund & Removal Policy
No Refunds Policy
All sales are final. We do not offer refunds for:
Advertising package purchases (Pinned Post, Banner, Bundle etc.)
Verification fees
Any other services purchased
Service Cancellation by Agent
Agents may cancel advertising packages by providing 7 days’ notice before the next billing cycle. No partial-month refunds will be issued.
Removal for Cause – No Refund
Agents may be immediately removed without refund if they:
Violate group rules (spam, unprofessional conduct, “PM for price” posts, etc.)
Are found to have provided false, expired, or invalid registration/FFC details
Engage in fraudulent or deceptive practices
Fail to maintain valid registration during the service period
Attempt to circumvent our verification or payment systems
Lose access to their Facebook account (due to suspension, termination, or voluntary deletion by Facebook)
Have their estate agency license/FFC revoked, terminated, or fail to renew with the relevant authorities
Account Access & License Maintenance
Facebook Account Responsibility: Agents are solely responsible for maintaining access to their Facebook account. We are not liable for, and will not provide refunds or service extensions due to, Facebook-imposed suspensions, terminations, or voluntary account deletions.
License Validity Requirement: Agents must maintain current, valid registration with the Property Practitioners Regulatory Authority (PPRA) (or relevant authorities) throughout their use of our platform. Failure to renew or revocation of license results in immediate service termination without refund.
Proactive Notification: Agents should notify us immediately of any:
Changes to their registration status
Facebook account issues that may affect posting ability
This does not guarantee refunds but may allow for service pauses at our discretion
Platform Downtime
If our Facebook groups or website experience unexpected downtime, we will extend advertising packages equivalently to the downtime period. No monetary refunds will be issued.
Dispute Resolution
Any disputes regarding removal or service must be submitted in writing to info@realestatebusinessleads.co.za within 14 days. We will review and respond within 30 days.
Acknowledgement
By purchasing any service, agents acknowledge they have read and agree to this no-refund policy and understand that maintaining valid credentials and following group rules is their responsibility.
Last Updated:
1 January 2026